Terms of Service Agreement

The team at The Little Things (TLT) believe that it is important for you to know what to expect and to understand your rights and commitments as you embark your journey through its programs. We have created this agreement of terms to be as transparent as possible, so you are fully informed prior to starting the program. Your agreement to this consent is a mandatory requirement to get started on any program. So we request you to please read the terms, conditions and informed consent carefully before accepting.

This agreement, which includes terms, conditions and informed consent, together called as the Terms of Service (“Agreement”), constitutes a mutual contract between The Little Things (“Creatree Ventures Pvt. Ltd.”, “we”, “our”, or “us”) and you regarding your enrolment or purchase of our digital product or service, including self-paced educational programs as well as the mentoring programs (the “Products”) described in program page/order/order page/checkout (the “Order”).

Prices And Payment Terms
The prices and payment terms for the Products shall be as described in the details of its respective program page.

Cancellation And Refund Policy
The cancellation and refund policy is subject to the following conditions:
1. Cancellation request for a program should be sent via an email to team@thelittlethingsindia.com, before the program starts, clearly stating the reasons for cancellation.
2. Any cancellation request received by 11:59pm IST five (5) days before the scheduled program start date would receive a full refund.
3. Any cancellation request received by 11:59pm IST, less than five (5) days and two (2) days before the scheduled program start date would receive a 50% refund.
4. Any cancellation request received less than two (2) days before the scheduled program start date would receive NO refund.
5. For an ongoing program (meaning that the program has already started), if you are unable to attend your scheduled session and do not cancel your appointment at least 24 *business hours* hours in advance, you understand that you will be charged the full session fee.
6. All refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.

This practice of being charged for no-shows or late cancellations is standard practice in the field, and takes into account that you are not just paying for services rendered, but reserving a time slot which your mentor will not be able to offer to someone else on short notice.
We humbly request you not to enrol in any of the programs if you just want to “check it out.” We put an extraordinary amount of time and effort into these programs, and we expect you to do the same.

Intellectual Property And Confidentiality
You agree that the Products contain proprietary information and materials, such as but not limited to, assessments, exercises, videos, coursework, lesson plans, training modules, photographs, software, text, graphics, images, and sound recordings (collectively, “Product Content”) that are authorised for use by ‘The Little Things’, ‘Creatree Ventures Pvt Ltd’, (herein referred to as “the Company”) and/or its authorities and are protected by copyright, trademark, and other applicable intellectual property laws. Duplicating, sharing, or uploading any Product Content, including to any sharing or social media sites, is considered stealing, and Company will prosecute such misconduct to the fullest extent permitted by law.

The Company provides you with the Products solely for your personal, noncommercial use, and you agree that you will not use any of the Product Content in any way whatsoever except for use in compliance with this Agreement. You will not use any Product Content in a manner that constitutes an infringement of the Company’s rights or that has not been authorised by the Company. More specifically, unless explicitly authorised in this Agreement, you may not modify, copy, reproduce, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works of, exploit, or distribute in any manner or medium (including by email or other electronic means) any Product Content. You may, however, from time to time, download and/or print one copy of individual pages of the Product Content for your personal, noncommercial use, provided that you keep intact all copyright and other proprietary notices.

When you attend conversation sessions with our mentor, the information you share is protected by our strict confidentiality practices. Without your written consent and permission, we cannot reveal whether or not you are a client of TLT, nor can we discuss any information from our sessions with a third party. The following are exceptions to this rule:
· If one of you pose an imminent danger to yourself, your partner, or a third person, we are allowed to disclose information to law enforcement personnel or hospital staff to keep you safe and coordinate your care.
· If you talk about events that lead us to believe that a child under the age of 18 or an elderly or disabled person is at risk of emotional, physical or sexual abuse; neglect; or exploitation; we are required by law to make a report to the concerned authorities including the police.
· If a Judge orders us to release information or if we are required to respond to a lawfully issued warrant.

The same holds good for any information or content such as but not limited to exercises, tools, voice notes, stories, images, videos, literature, activities, etc., shared to you by TLT or any of its representatives via any medium such as but not limited to email, messages, WhatsApp, urls, hosted content etc. You would not share any information or content, to any third party, at any circumstance, without prior written permission from TLT’s concerned authority. This is in line with the privacy and confidentiality practices in this field. The tools, assessments or exercises administered through our programs are provided based on specific couple needs and the usage of it without appropriate context setting may cause negative repercussions. By accepting this consent, you agree to abide to this policy term at all times even after the program is completed from your end.

The couple is the client, meaning, when you attend a program as a couple, the couple is considered “the client,” and your mental health records therefore belong to both of you. This means that except in the circumstances outlined above, we will require a written consent from both of you to disclose any information from your record to a third party

Disclaimer
THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” BASIS WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANT ABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE IN CONNECTION WITH THE PRODUCTS.

WHEN ADDRESSING RELATIONSHIP MATTERS IN ANY OF OUR PRODUCTS, WEBSITES, VIDEOS, NEWSLETTERS, PROGRAMS, OR OTHER PRODUCT CONTENT, WE’VE TAKEN REASONABLE EFFORT TO ENSURE THAT WE ACCURATELY REPRESENT OUR PROGRAMS AND THEIR ABILITY TO HELP YOU IMPROVE YOUR RELATIONSHIP AND YOUR LIFE. HOWEVER, THE COMPANY DOES NOT GUARANTEE THAT YOU WILL GET ANY RESULTS USING ANY OF OUR PRODUCTS, IDEAS, TOOLS, STRATEGIES, OR RECOMMENDATIONS, AND NOTHING ON OUR WEBSITES OR IN OUR PRODUCTS IS A PROMISE OR GUARANTEE TO YOU OF PERSONAL OR RELATIONAL OUTCOMES.

YOU EXPRESSLY AGREE THAT YOUR USE OR INABILITY TO USE THE PRODUCTS IS AT YOUR SOLE RISK. BY PURCHASING A SUBSCRIPTION TO THE PRODUCTS, YOU ACCEPT, AGREE, AND UNDERSTAND THAT YOU ARE FULLY RESPONSIBLE FOR YOUR PROGRESS AND RESULTS FROM YOUR PARTICIPATION AND THAT WE OFFER NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES (EXPRESSED OR IMPLIED) REGARDING YOUR RELATIONSHIP, MARITAL OR RELATIONAL OUTCOME, PERSONAL OR RELATIONAL SATISFACTION, OR RESULTS OF ANY KIND. YOU ALONE ARE RESPONSIBLE FOR YOUR ACTIONS AND RELATIONSHIPS, WHICH ARE DEPENDENT ON PERSONAL FACTORS INCLUDING, BUT NOT NECESSARILY LIMITED TO, YOUR COMMITMENT, DEDICATION, AND WILLINGNESS TO IMPROVE YOURSELF AND YOUR RELATIONSHIP, TO NAME JUST A FEW. YOU ALSO UNDERSTAND THAT ANY TESTIMONIALS OR ENDORSEMENTS BY OUR CUSTOMERS OR AUDIENCE REPRESENTED IN OUR PRODUCTS, PROGRAMS, WEBSITES, CONTENT, LANDING PAGES, SALES PAGES, OR OFFERINGS HAVE NOT BEEN SCIENTIFICALLY EVALUATED BY US, AND THE RESULTS EXPERIENCED BY INDIVIDUALS MAY VARY SIGNIFICANTLY. ANY STATEMENTS OUTLINED IN OUR PRODUCTS, WEBSITES, PROGRAMS, CONTENT, AND OFFERINGS ARE SIMPLY OUR OPINIONS OR A SUMMARY OF PREVIOUS RESEARCH FINDINGS AND THUS ARE NOT GUARANTEES OR PROMISES OF ACTUAL PERFORMANCE.

OUR PROGRAM/SERVICE OFFERINGS AND EDUCATIONAL MENTORING ARE BASED ON SCIENTIFIC RESEARCH; HOWEVER, INDIVIDUAL OUTCOMES MAY VARY. OUR PROGRAMS ARE EDUCATIONAL IN NATURE, AND IS NOT EXACTLY A THERAPY, COUNSELLING OR PSYCHOTHERAPY.  WE OFFER NO PROFESSIONAL, LEGAL, MEDICAL, OR FINANCIAL ADVICE.

Limitations & Liability
We adopt a diverse nature of approach to enable relationship wellness for couples using several schools of relationship studies, research-findings, and combined collective experiences discovered in this field. The program has been shown to have benefits for couples. It often leads to a significant reduction of feelings of distress, resolution of specific problems, and a stronger relationship. In many cases, it has moved couples from thinking of ending their relationship to recommitting to it in new ways. However, it is important that you also understand the risks involved. Despite the “nuts and bolts” approach of this method, you will be asked to address areas of difficulty in your relationship. As a result, you and/or your partner may experience uncomfortable feelings like sadness, guilt, anxiety, anger, loneliness, and helplessness. Your process may also involve recalling unpleasant aspects of your history together and/or individually. Difficulties between the two of you may become temporarily amplified. Additionally, difficulties with people important to you may also occur, family secrets may be disclosed, and despite our best efforts, it may not work out well. The program will only be effective in cases where both partners put in a good faith effort to work on their problems and their relationship. Deliberate dishonesty or deceit, unwillingness to introspect and take responsibility for one’s actions, or lack of interest and motivation to engage in the program’s process by one or both partners will undermine the effectiveness of this program. Thus, we can make no guarantees about how the program will be for the two of you specifically or what the outcome will be for your relationship. In addition, the program is not advisable in the following situations:
· If there is active alcohol and/or drug addiction on the part of either or both partners, from either partner’s perspective.
· If there is serious violence in your relationship, threats by one or both partners that serious violence might occur, or fear of such serious violence on the part of one or both partners
· If either partner currently has an untreated major mental illness (schizophrenia, recurrent psychotic depression, or bipolar/manic-depressive illness). This does not include past, successfully treated psychotic episodes (e.g. postpartum depression with psychosis).
· If there is an undisclosed, current affair that you are not willing to disclose.
· If either partner is currently experiencing suicidal or homicidal thoughts, or has a history of serious harm inflicted on him/herself or another person.

In connection with any warranty, contract, or common law tort claims: (i) The Little Things (Creatree Ventures Pvt Ltd), its owners, officers, directors, employees, affiliates, contractors, licensors, successors, or assigns shall not be liable for any indirect, consequential incidental, special, exemplary, or punitive damages arising from or out of your use of the products or purchases hereunder; and (ii) your direct damages shall be limited to the fees you paid for the applicable product.

Litigation limitation
The ethics and rules of our profession preclude us from serving in a dual-role of mentor and counsellor, meaning that our role as your counsellor prevents us from providing a formal evaluation that would render an opinion for legal or disability purposes. Furthermore, due to the private nature of our programs and processes, it is agreed that this process should be protected and should there be legal proceedings (such as, but not limited to divorce and custody disputes, injuries, lawsuits, etc.), neither you, nor your lawyer, nor anyone else acting on your behalf will call on our mentors to testify in court or at any other proceeding, nor will a disclosure of the private session records be requested. If we are ordered to provide testimony on your behalf, you agree to pay the Company a fee of ₹20,000 per hour to include all time spent on correspondence, record review, document preparation, travel to and from court, and wait time at court.

Contact Between-Sessions
Please contact us at 9980082365 with administrative or scheduling questions. On weekdays, we will typically return administrative calls within 24 hours. We do not discuss private session matters by phone or without an appointment. In the event of a clinical emergency, such as acute thoughts of harming oneself or others or experiencing a traumatic life event, you may leave a WhatsApp message or a WhatsApp voice note on 9980082365 indicating the nature of the emergency, and your mentor will call you as soon as possible. If you feel you are in imminent danger to yourself or others or if you feel that your health is at risk, please visit your nearest hospital emergency room; dial police control room 1-0-0; or call the National Mental Health Helpline ‘Kiran’ for free immediate support at 1-800-599-0019.

E-mail and/or text message appointment notifications
When you register for the program, email and text reminders of your appointment will be sent to the e-mail and phone number you used when registering for the program. By accepting this consent, you agree to receive these notifications, and understand that email and text is not a confidential medium for transmitting health information.

No secrets
As relationship mentors who are entrusted with information from both partners in a relationship, we have a “No Secrets” practice, which means that we cannot promise to protect secrets of either partner from the other person, especially if the secret is harmful or destructive to the process of the program itself or undermines the agreed upon intention of the program.

Third Part Services, Materials And Websites
The Company may provide links to third-party services, materials and websites as a convenience to you. These third-party services, materials and websites are not part of the Products, and they may be either withdrawn or terminated from the Products at any time without notice to you and without any liability to The Company. You agree that you will be responsible for all payment and other obligations associated with your use of any and all third-party services, materials and websites. In addition, you agree that the Company is not responsible for examining or evaluating the content or accuracy of any third-party services, materials and websites, and the Company does not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services. You further agree that you will not use any third-party services, materials and websites in a manner that would infringe or violate the rights of any other party and that the Company will not be liable for your improper use of third-party materials and websites.

Additional Terms And Conditions

Termination
The Company is committed to providing all customers with a positive experience. If you fail, or The Company suspects that you have failed to comply with any of the provisions of this Agreement, The Company, in its sole discretion and on notice to you, may: (a) limit, suspend, or terminate your access to the Products and/or you participation in program without refund; and/or (b) terminate this Agreement. Your obligations to The Company under this Agreement will survive expiration or termination of this Agreement for any reason.
 
Changes
The Company reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your access and use of the Products. Such modifications and additional terms and conditions shall be effective immediately and incorporated into this Agreement. Your continued use of the Products will be deemed your acceptance thereof. The changes may be listed in an area accessible to you on The Company’s website or you may be notified by email.
 
Indemnification
By purchasing a subscription to the Products and/or using the Products, you, to the extent permitted by applicable laws, agree to defend, indemnify, and hold harmless The Company, its owners, officers, directors, employees, affiliates, contractors, licensors, successors, or assigns from and against any and all liabilities and expense whatsoever — including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, lawyer’s fees, and disbursements — which any of them may incur or become obligated to pay arising out of or resulting from your breach of this Agreement and/or your misuse of Products. You recognise and agree that all of the Company’s owners, officers, directors, employees, shareholders, trustees, affiliates, and successors shall not be held personally responsible or liable for any actions or representations of The Company.

Expiration Dates 
Mentoring programs must be completed within 365 days of your date of purchase. Failure to schedule and complete mentoring sessions prior to the expiration date will result in forfeiting that course benefit.